Wholesale Terms & Returns
How to confirm an order and discuss changes, delivery issues or returns with Lhute.
From inquiry to confirmed order
The website presents green coffee offerings for review. A sample or quote request is an inquiry; it does not place an order, reserve coffee or authorize a payment. Confirm the selected lot, quantity and commercial details with Lhute before proceeding.
Pricing, packaging and availability
Request current pricing and availability for the exact coffee and destination. Bag sizes, minimum quantities and lot specifications can vary. Review the quantity, packaging, currency, freight and any applicable charges provided with your quotation.
Commercial arrangements
Payment requirements, shipment timing and other order-specific arrangements are confirmed directly with Lhute. Ask for any cancellation, return or quality-claim conditions that apply to your proposed order before confirming it.
Changes or cancellations
Contact sales@lhute.com promptly if you need to change a coffee selection, quantity, destination or timing. We will review the request against the status and agreed arrangements of your order.
Damage, incorrect coffee or quality concerns
Send your order reference, delivery details, coffee or lot information, a description of the concern and clear photographs. Keep the coffee and its original packaging available for review. Where relevant, include the roast or cupping observations that help explain the issue.
Returns and remedies
Contact Lhute before sending coffee back. Eligibility, instructions, freight arrangements and any remedy depend on the issue and the terms agreed for the order. A general website inquiry does not establish an automatic refund, replacement or return entitlement.
Buyer support
Email sales@lhute.com, call USA: +1-408-390-2488.